IT Service Delivery Leader: xITIL & SLA Expert
Job in
Toledo, Lucas County, Ohio, 43614, USA
Listed on 2026-09-03
Listing for:
WesBanco Bank Inc.
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Systems Administrator
Job Description & How to Apply Below
Wes Banco Bank Inc. is seeking an IT Service Delivery Manager to lead end-to-end IT service delivery, including the Service Desk, incident management, and knowledge management.
You will govern SLAs/KPIs, oversee major incident response, and drive ITIL-aligned processes with cross-functional partners to improve reliability and user experience. The role requires strong leadership, vendor management, and a track record of 24x7 operations management.
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