Learning & Leadership Operations Lead

Learning & Leadership Operations Lead

Location(s):
Toledo, OH, US,  Function:
Human Resources Audience:
Experienced Professional Work Arrangement:
On Site

The Learning & Leadership Operations Lead is the operational engine that makes Owens Corning's people leader strategy scalable. This role owns the platforms, deployment systems, vendor operations, and enablement rhythms that turn leadership development from individual programs into repeatable, level- and role-based experiences delivered consistently across the enterprise—accelerating leader readiness and time-to-proficiency.

Core Accountabilities

• Enterprise Learning Ecosystem & Platform Operations
• Own LMS operations, including governance, system administration, learning inbox/ticket support, ongoing platform maintenance, and continuous improvement
• Manage vendor relationships and platform optimization for the scaled learning platform (Percipio) and OC Mentoring platform
• Deliver reporting, utilization insights, and platform optimization across the ecosystem
• Partner with the HR Systems team to adopt, test, and deploy system enhancements and upgrades
• Own, maintain, and update global Learning Administrator Training
• Provide ad-hoc support to learning administrators
• Scaled Leadership Deployment Infrastructure
• Build the operating system for level- and role-based leader development: audience assignment, scheduling, and facilitator coordination
• Manage learning journey setup, follow-up, completion tracking, and measurement
• Own the execution model with leadership development vendor(s), including assigning, deploying, and driving use of available resources within defined access windows
• OC Leadership Essentials Activation
• Translate OC Leadership Essentials into repeatable leader enablement moments tied to the annual cycle—goal setting, mid-year, year-end, development planning, talent planning, and career conversations
• Serve as the connection point between annual process communications and leadership development
• HR Enablement & Adoption Rhythm
• Own the operating model, cross-COE collaboration, and session facilitation for HR COE / HR partner information sessions, and resource deployment
• Manage Q&A capture, change support, and follow-up that help HR and leaders adopt and sustain the work
• Measurement & Continuous Improvement
• Track participation, utilization, effectiveness, and platform adoption across leadership learning journeys
• Drive learner follow-up and process improvements that raise the impact of development investments

Desired Experience & Capabilities

• Experience in learning technology, LMS administration, or learning operations, including platform governance, optimization, and system ownership
• Program or learning operations management at scale—deployment, scheduling, enrollment, completion tracking, and vendor/content management across platforms such as Percipio, mentoring tools, or comparable solutions
• Proven ability to build repeatable processes and management systems that scale across an enterprise and translate strategy into operational infrastructure
• Learning measurement and analytics capability—reporting on utilization, adoption, effectiveness, and impact to inform decisions and drive continuous improvement
• Strong project coordination, attention to detail, and follow-through, with effective collaboration and stakeholder enablement across HR, leaders, and vendors

Capability Profile

• Enterprise Activation:
  Deploying, enabling, and sustaining learning and leadership programs at scale—turning strategy and content into consistent, repeatable delivery across the enterprise.
• Process Excellence:
  Designing, documenting, and continuously improving the operating mechanisms, workflows, and management systems that make delivery efficient and repeatable.
• Learning Measurement & Analytics:
  Defining metrics, building reporting, and translating platform and program data into insights on utilization, adoption, effectiveness, and impact to guide decisions.
• Talent Systems:
  Understanding of how learning connects to the broader talent ecosystem—performance, careers, talent planning, and capability—to keep the work integrated, not siloed.
• Leadership Development Experience & Design:
  Creating and…