Systems Engineer

Job Title:
Systems Engineer

Job Location :
Onsite
- Bowling Green, OH, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking a customer-focused and technically skilled Systems Engineer / Deskside Support Engineer to provide onsite IT support in a fast-paced enterprise environment. The ideal candidate will serve as the first point of contact for end-user technology support, ensuring timely resolution of hardware, software, network, mobile device, and workplace technology issues. This role requires excellent troubleshooting skills, strong customer service capabilities, and experience supporting end-user computing environments, AV systems, and IT asset management.

In this role, you will

• Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
• Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
• Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
• Escalate complex issues to appropriate support teams and track progress through to resolution.
• Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
• Support conference rooms, collaboration tools, and video conferencing technologies.
• Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
• Follow documented SOPs, security standards, and support processes while meeting SLA targets.
• Provide exceptional customer service and maintain proactive communication with end users.
• Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.

What you’ll need to succeed (required skills)

• 2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
• Experience supporting Windows operating systems and enterprise desktop environments.
• Working knowledge of Mac OS support.
• Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
• Knowledge of hardware troubleshooting, software installation, and peripheral support.
• Experience with asset management, inventory tracking, and lifecycle management.
• Familiarity with printer troubleshooting and configuration.
• Understanding of basic networking concepts and troubleshooting methodologies.
• Experience supporting mobile devices and Mobile Device Management (MDM) solutions.
• Excellent verbal and written communication skills with strong customer service orientation.

• Experience supporting enterprise Audio-Visual (AV) and Video Conferencing solutions.
• Familiarity with Salesforce or similar ticketing/service management tools.
• Exposure to smart lockers, IT vending solutions, and workplace technology platforms.
• Knowledge of inventory logistics and supply chain support processes.
• ITIL Foundation certification or ITSM best-practice knowledge.
• Experience working in large enterprise or managed services environments.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bowling Green, OH, USA.

The working arrangements for this role are accurate as of the…