Client Service Manager - Employee Benefits Insurance

The Opportunity:

Provide support to clients for an assigned book of business. In this role, this individual will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention. Book of business may vary based on the complexity and number of accounts in the book.

Serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs. Onboard new clients in collaboration with internal team to ensure thorough and accurate information needed to meet agency standards. Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards, collaborating with the internal team in our agency management system (Epic).

Lead and participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships. Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage. Collaborate with internal specialty teams to develop and present recommendations to clients.

Serve as a back-up at all support levels as needed. Lead Client Engagement Strategy (CES) for assigned clients, ensuring all appropriate internal team members are included. Responsible for educating clients on all compliance requirements in partnership with our Compliance Resource Group as appropriate. Maintain and grow insurance knowledge through education opportunities Perform other duties and special projects as requested.

Bachelor’s degree from accredited institution, preferably in business, insurance, risk management or similar field of study. Equivalent combination of education and work experience may be considered. Three (3) or more years of relevant insurance experience. Active Life & Health License or the ability to obtain within 90 days of employment. Intermediate Microsoft Office skills (Excel, Word, PowerPoint, One Note and Outlook) Familiarity with agency management system (Applied EPIC preferred) Demonstrated customer service mindset with both internal and external customers Exceptional time management and organization skills Excellent attention to detail Oral and written communication skills, including in person and virtual presentation skills Ability to work well in a dynamic team environment Occasional need for schedule flexibility Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions Must be legally authorized to work in the United States

Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people - our clients, our communities, and each other - and delivering thoughtful solutions that rise above the expected. Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception.

At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.

At Hylant, we don’t just offer jobs - we offer careers that grow with you. For over 90 years, our family-owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work-life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years.

In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical…