Customer Service Specialist

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.

• Support the coordination and execution of shipments from pickup through delivery
• Monitor load progress and communicate updates, delays, or issues as needed
• Assist in resolving service issues quickly and professionally

• Enter and update load details in internal systems (including Transport Pro)
• Maintain accuracy across customer portals and tracking tools
• Ensure all shipment documentation is complete and organized
• Communicate with carriers, drivers, and internal teams to ensure smooth execution
• Partner with Carrier Sales and Account Management to support customer needs
• Provide timely, clear updates to all stakeholders
• Learn how to bid on spot freight and understand market pricing
• Assist in sourcing and vetting carriers to cover loads
• Gain exposure to rate negotiation and carrier relationship management
• Develop knowledge of freight lanes, capacity, and market trends

• High school diploma or equivalent required; associate’s degree preferred
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Google Suite and
• Strong work ethic, dependability, and team-oriented mindset

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.