Public Awareness Program Manager - Ohio

Way of Work

Hybrid (3 days per week in-office, 2 days per week Remote)

Flexible across Ohio

Manage the strategic development and implementation of programs and events designed to improve public safety and highlight corporate compliance and citizenship within the Columbia Gas service territory. The manager will work collaboratively with company Operations, Communications, Public Affairs and Compliance personnel to effectively document all efforts to assure compliance. In addition, the manager is responsible for gathering and preparing the necessary documents and materials for, as well as participating in, any internal or external audits of the company's Public Awareness Plan.

The individual will leverage strong communications, training, leadership and technical skills to strategically manage effective plans and tactics as it pertains to public awareness of key safety messages.

• Drive the improvement & continued implementation of a comprehensive public awareness program consistent with 49 CFR 192.616 and API RP-1162
• Schedule and deliver natural gas training programs, integrating classroom training, hands‑on practice and simulation to maximize learning
• Document natural gas training programs to meet or exceed 49 CFR 192.616 and API RP-1162 compliance requirements
• Develop a collaborative working relationship with Field Operations, Construction, Communications, Public Affairs and Compliance to further safety messaging across the company’s footprint
• Manage and execute all external safety messaging including any communications developed for the known excavator community and emergency responders. Assure execution of outreach in collaboration with Communications and Public Affairs to the Public Officials and Affected Public audiences
• Provide strategy to drive and enhance delivery of safety messages by various channels to external stakeholders, including the affected public, public officials, excavators, and emergency responders
• Partner with Communications and Damage Prevention personnel to drive consistent and efficient messaging
• Maintain accurate records for Public Awareness Program documentation
• Conduct and document periodic evaluation of the training programs for quality and effectiveness, industry best practices, and compliance with RP-1162
• Build relationships and collaborate with key business partners in the organization
• Lead and provide documentation for any regulatory proceeding to report on or audit any Public Awareness Initiative. This support includes, but is not limited to, the tracking, management, and organization of all programmatic and expense documentation; responding to discovery requests; providing deposition testimony; and filing and testifying at hearings if necessary
• Serve as an active member on company’s DIMP Steering team, providing subject matter expertise on public awareness
• Drive the development and delivery of key safety messages to communities across the company’s service territory
• Plan and help facilitate public meetings and safety education events
• Develop and ensure consistency of messaging between various audiences, representing the company's interests
• Represent the company and actively participate on industry association committees and panels
• Perform as a self‑starter, identify needs and take initiative
• Engage as a team player and leader both internally and externally
• Maintain focus in demanding situations
• Create new/monitor existing data that inform public awareness strategies, including but not limited to damage 2metrics, survey results, focus group/advisory panel input, DIMP performance metrics, industry best practices, PHMSA advisories, etc.

• Bachelor's Degree in communications, management, business administration, emergency management/response or similarly applicable discipline or equivalent work experience
• 4–6 years communication, compliance, operations or emergency management experience with emphasis on presentation and technical training skills
• Demonstrated skills that result in clear, concise and effective safety messaging
• Ability to demonstrate leadership and project management in a team environment
• Stro…