Consumer Loan Servicing Manager

This position manages and oversees all activities relating to the department. Responsible for managing the monthly Branch, GAP, Carfax, FDI, Tru Stage, Debt Protection, CULA reports. Manages the follow‑up total loss, GAP, warranty, and debt protection claims.

• Assumes responsibility for the development and implementation of effective Department policies, procedures, and planning.
• Assumes responsibility for the effective and efficient completion of department functions.
• Effectively supervises Department staff, ensuring optimal performance.
• Assumes responsibility for establishing and maintaining effective communication, coordination and working relations with Credit Union personnel and management.
• Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals.
• Assumes responsibility for related duties as required or assigned.
• Assumes responsibility for reading and strictly adhering to all policies, rules and regulations, and training that have been or may hereafter be established by or applicable to the Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).

Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.

Associates or better.

Experience in lending‑related positions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.