Operations Manager

The Operations Manager is responsible for overseeing the daily operations of Akoma Homecare

and Rehabilitation Services to ensure exceptional client care, regulatory compliance, staff

performance, business growth, and operational efficiency. This role serves as a key leader

within the organization, managing workforce performance, supporting client acquisition efforts,

strengthening community partnerships, and ensuring continuity of care through proactive

problem-solving and hands‑on leadership.

The Operations Manager acts as a bridge between executive leadership, caregivers, clients,

referral partners, and community stakeholders to drive organizational growth and maintain the

highest standards of service delivery.

• Direct and oversee daily operational activities across all service lines.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Monitor service delivery to ensure quality care and client satisfaction.
• Ensure compliance with all federal, state, local, and accreditation requirements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Create and maintain efficient scheduling and staffing processes.

• Supervise caregivers, therapists, coordinators, and administrative staff.
• Ensure team members are performing assigned duties accurately and efficiently.
• Conduct employee evaluations, coaching sessions, and performance reviews.
• Address employee concerns, disciplinary matters, and conflict resolution.
• Support recruitment, onboarding, orientation, and retention efforts.
• Foster a culture of accountability, professionalism, and compassionate care.
• Ensure staff maintain required certifications, training, and continuing education.

• Maintain operational continuity by ensuring adequate staffing coverage.
• Serve as backup personnel when staffing shortages occur or employees call off.
• Coordinate emergency staffing plans to prevent disruptions in client services.
• Demonstrate leadership through a willingness to step into operational roles when
• Monitor attendance, punctuality, and workforce reliability.

• Develop and execute strategies to increase client referrals and service utilization.
• Build and maintain relationships with hospitals, physicians, rehabilitation facilities, social workers, case managers, insurance providers, and community organizations.
• Identify new business opportunities and referral sources.
• Participate in networking activities to expand market presence and brand awareness.
• Assist in developing marketing campaigns and outreach initiatives.
• Track referral performance and client conversion rates.

• Represent the organization at community events, health fairs, networking functions, and industry conferences.
• Build partnerships that increase visibility and credibility within the community.
• Promote the organization's mission, services, and value proposition.
• Support public relations efforts and community engagement initiatives.
• Identify opportunities for sponsor ships, speaking engagements, and collaborative programs.

• Ensure clients receive high-quality, person-centered care.
• Address client concerns, complaints, and service issues promptly.
• Conduct client satisfaction follow-ups and quality assurance reviews.
• Collaborate with families and care teams to ensure positive outcomes.
• Promote client retention through excellent service delivery and communication.

• Assist with budget management and cost-control initiatives.
• Monitor productivity, staffing costs, and operational efficiency.
• Review operational reports and key performance indicators (KPIs).
• Contribute to strategic planning and organizational development.

• Attend leadership meetings and provide operational updates.
• Participate in strategic planning sessions and organizational initiatives.
• Collaborate with department leaders to achieve company objectives.
• Prepare reports, presentations, and recommendations for…