Bench Site Manager - Clean Express Auto Wash

Location:

3119 Central Park W, Toledo, Ohio, 43617

Base Salary: $65,000 per year with potential bonuses.

Express Wash Concepts is hiring a Site Manager to lead our clean, eco‑friendly car wash operations and cultivate a customer‑centric culture.

• Create and maintain a strong customer service culture across the site.
• Serve as the primary point of contact for all customer service issues.
• Maintain sales goals, promote Unlimited Wash Club memberships, and monitor site performance.
• Motivate and manage staff to achieve sales, satisfaction, and retention metrics.
• Ensure equipment, facilities, and staffing meet the highest quality standards.
• Maintain in‑depth knowledge of wash equipment and processes to ensure smooth daily operations.
• Recruit, train, and onboard new team members.
• Manage site scheduling and labor budgets.
• Conduct performance reviews and align staff with company policies.
• Oversee inventory management and place orders.
• Perform additional duties as assigned.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2–5 years of leadership experience, preferably in a customer‑facing or operational role.
• At least 2 years of customer service experience with proven de‑escalation and conflict‑resolution skills.
• Flexible availability, including weekends and holidays; must be able to close the site one night per week.
• Strong communication, motivation, and team‑leadership abilities.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace).

• Requires standing and moving throughout the site for the entire shift.
• Ability to work on your feet in a fast‑paced environment.
• Work outside in all weather conditions.
• Must wear required safety equipment at all times.
• Must lift 25 lbs. regularly and 50 lbs. occasionally.

• Competitive pay + bonus opportunities.
• Health care benefits:
  Medical, Vision, Dental, Company‑Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs and ongoing training.
• Unlimited Wash Club membership.
• 50% off retail items and company‑provided uniforms.
• Educational reimbursement.
• Paid vacation (per Employee Manual).

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.