Shift Supervisor - Fleet Services

Job Description

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

Shop Location-Toledo,OH

Work Schedule-Monday-Friday

Hours:

7:00amto5:00pm

Annual Salary-Plus Bonus Incentive !

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

• Medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax‑advantaged 401(k) retirement savings plan

Competitive pay&fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at  We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us.

This is why, we only accept employment applications through our official careers site.

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for triage of unscheduled customer drive‑ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization

• Provides management, training and development of all personnel assigned
• Responsible for performance management of all assigned personnel

• Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Responsible for customer communication protocol as it pertains to PM scheduling & follow‑up, breakdowns and vehicle status updates
• Conduct customer visits as required by the Customer Care Plan

• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Evaluates needs and makes recommendation for shop tooling and equipment requirements
• Assist in the management and oversight of vehicle specifications and vehicle in service/out‑service process
• Assist in ensuring all vehicles have required specifications in SAM
• Responsible for parts inventory management, policies and procedures

• Responsible for quality inspections of PM & repairs, as well as performing in‑process reviews of non‑PM work
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Ensure cleanliness and quality of repair for all maintained vehicles
• Work with Service Manager to ensure all technicians are properly trained and…