Manager of Field Services (Water Distribution

POSITION SUMMARY

Under general direction performs work of considerable difficulty in providing managerial, technical, administrative and supervisory direction and assistance in the operation of the Water Distribution division; plans, develops, manages and monitors special projects as assigned by the Director/Commissioner/Administration; performs related assignments as required.

• Provides managerial and administrative direction to professional, technical, maintenance, operational and support staff involved in water distribution systems, Field Service meter reading, meter inspections, meter installation and replacement, AMI/AMR programs, utility billing, collection and customer service operations.
• Plans, directs and coordinates special projects to ensure that implementation is carried out in accordance with governing regulations, specified objectives, priorities, time limitations and funding conditions.
• Performs and coordinates a variety of technical tasks that include the review, analysis of computerized records and materials.
• Utilizes independent judgment in the interpretation of policies, procedures, rules and regulations governing specialized administrative areas.
• Provides administrative and technical support and/or oversight with ERP related activities.
• Analyzes and prepares new or revised policies, programs and procedures to insure efficient operation of the Water Distribution division and to better serve the public.
• Ensures that assigned responsibilities are in compliance with applicable federal, state and local rules and regulations; provides technical and professional advice in area of expertise to other city administrators as requested.
• Prepares or oversees the preparation of detailed technical reports, legislation, correspondence and responses to Council referrals.
• Investigates and responds to complaints and inquiries.
• Maintains liaison and attends meetings with other governmental agencies, various trade, business, and community organizations, interest groups and the general public.
• Prepares or assists in the preparation of the annual budget and oversees budget administration to ensure compliance with fiscal requirements.
• Represents division/department at meetings and in litigation.
• Hears employee complaints and grievances and adjusts and/or recommends disposition of same.
• Counsels employees and/or initiates disciplinary actions and conducts employee investigations and/or hearings.
• Participates in the interview process for prospective employees and makes recommendations regarding appointments.

• The methods used in the maintenance and repairs of water mains and fire hydrants.
• Regulatory policies, local laws and regulations.
• Safety codes, policies and procedures.
• Bargaining unit agreements governing divisional/departmental personnel.
• The SAP and ERP system.
• Personnel management.
• Record keeping procedures and report preparation.
• Budgeting principles and fiscal management.
• Municipal operations.

• Presenting ideas and persuasively, verbally and in writing.

• Plan, direct, supervise and coordinate the work of subordinate personnel.
• Ability to establish and maintain working relationship with others.
• Exercise sound judgment in making decisions.
• Analyze and solve complex problems.

• Graduation from an accredited college or university with a Bachelor’s Degree in Science, Technology, Engineering, Math (STEM), or Business-related field or other closely related areas and;
• Four (4) years of experience in formulating, implementing, maintaining and evaluating programs or projects in public works, water distribution, utilities, information technology, or related operations, of which two (2) years must have been in a supervisory capacity

OR

• Graduation from high school or general educational development (G.E.D) test equivalency and;
• Ten (10) years of experience in formulating, implementing, maintaining and evaluating programs or projects in public works, water distribution, utilities, information technology, or related operations, of which three (3) years must have been in a supervisory capacity
  • Associate Degree may substitute for three (3) years experience and one (1) year of supervisory experience.

• Must possess a valid Driver’s License.

• Registration as a Professional Engineer in the State of Ohio is preferred.

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this position, the employee will frequently stand, walk, and sit. The position will occasionally require the employee to drive a personal and company owned vehicle. The employee will rarely lift, carry, push, pull, drag and/or move up to 25 pounds.…