Area Ops Manager

Area Operations Manager - Commercial Facilities

Clean Team Inc. | Toledo, OH

FULL-TIME SALARIED MANAGEMENT POSITION

Schedule: Monday-Friday | Approximately 4:00 PM-1:00 AM
Weekend Availability: Some Weekends Required Based on Business Needs
Territory: Toledo and Surrounding Area
Reports To: Operations Manager
Position Type: Full-Time | Salaried Management

THIS IS A MANAGEMENT POSITION REQUIRING PREVIOUS LEADERSHIP EXPERIENCE

Clean Team Inc. is seeking an experienced Area Operations Manager to lead commercial cleaning operations throughout the Toledo market.

This is not an entry-level cleaning position
.

The successful candidate will be responsible for managing employees across multiple customer locations, maintaining staffing levels, controlling labor hours, developing frontline employees and supervisors, addressing performance concerns, and ensuring Clean Team's operational and customer-service standards are consistently met.

We are looking for a proven leader who is comfortable making decisions, holding employees accountable, solving problems in real time, and taking ownership of the performance of an assigned territory.

Previous management experience is required.

As an Area Operations Manager, you will serve as the primary operational leader for an assigned group of customer facilities.

You will spend much of your shift in the field rather than behind a desk. This includes visiting customer locations, interacting with employees and customers, inspecting work, addressing staffing issues, coaching employees, responding to call-offs, and ensuring each account is operating according to expectations.

This position requires someone who can manage multiple priorities simultaneously and remain effective when plans change.

A successful Area Operations Manager doesn't simply identify problems
- they take ownership of getting them resolved.

• Manage day-to-day operations across multiple commercial customer locations
• Direct, coach, develop, and hold employees accountable for performance
• Communicate clear job expectations and productivity standards
• Conduct routine site visits and quality inspections
• Monitor service quality and initiate corrective action when standards are not met
• Maintain appropriate staffing levels throughout the assigned territory
• Respond to employee absences, call-offs, turnover, and other staffing challenges
• Coordinate employee placement and relocation between customer locations when necessary
• Manage budgeted labor hours versus actual worked hours
• Identify overtime, productivity, and labor-hour concerns and take corrective action
• Participate in interviewing, onboarding, training, and development of employees
• Address employee concerns professionally and promptly
• Participate in investigations, coaching, corrective action, and disciplinary processes
• Build employee morale, engagement, accountability, and retention
• Maintain professional relationships with customers and respond to service concerns
• Identify operational trends and develop practical solutions
• Communicate account performance, staffing concerns, and operational needs to senior management
• Enforce company policies, procedures, safety requirements, and performance standards
• Maintain accurate operational documentation and follow-up
• Assist with cleaning or account coverage when operationally necessary

• Previous management or supervisory experience REQUIRED
• Experience directly managing and holding employees accountable
• Experience coaching, mentoring, developing, and training employees
• Ability to manage multiple employees and locations simultaneously
• Strong problem-solving and decision-making skills
• Ability to manage staffing challenges and rapidly changing priorities
• Strong organizational and time-management skills
• Professional written and verbal communication skills
• Ability to manage conflict and difficult employee situations professionally
• Ability to understand and manage labor-hour expectations
• Ability to work independently without constant supervision
• Strong sense of urgency and personal accountability
• Ability to build productive relationships with employees and customers
• Comfortable working primarily in a field-based operational environment

Commercial cleaning, janitorial, facilities management, hospitality, retail operations, restaurant management, logistics, or other high-volume workforce management experience is strongly preferred.

Candidates must be available to work approximately:

Monday-Friday | 4:00 PM-1:00 AM

Some weekend availability is required depending on customer and business needs.

This is an operational management position. Candidates should understand that staffing emergencies, customer concerns, call-offs, and other situations may occasionally require schedule flexibility.

• Previous management or supervisory experience
• Valid driver's license
• Valid automobile insurance
• Reliable transportation
• Ability to travel throughout the Toledo-area territory
• Ability to successfully complete required…