Field Collections Account Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Woodville Rentals – Serving Three Ohio Locations

Reports To:

Store Manager / Assistant Store Manager

Woodville Rentals is seeking a dedicated Field Collections Account Manager to oversee delinquent rental accounts across our three Ohio locations. This position focuses primarily on collections and revenue recovery — not traditional in-store sales.

The ideal candidate is comfortable working independently, traveling between locations, and conducting both phone and in-person collections, including customer home visits when necessary.

This is a high-accountability role focused on protecting company assets and improving store performance.

• Manage and actively collect on past-due rental accounts across three store locations
• Conduct outbound collection calls daily
• Perform in-person and door-to-door collection visits
• Negotiate payment arrangements and secure commitments
• Document all account activity accurately and consistently
• Communicate regularly with store leadership regarding account status
• Assist in reducing delinquency percentages and charge-offs

• Valid driver’s license and reliable transportation (required)
• Willingness to travel between store locations and customer residences
• Prior collections, rent-to-own, or high-volume customer service experience preferred
• Self-motivated and comfortable working independently
• Ability to handle difficult conversations professionally and confidently

• Strong negotiation and closing skills
• Assertive yet professional communication style
• Organized and detail-oriented
• Results-driven and performance-focused
• Dependable with high integrity

• Combination of in-store and field work
• Frequent driving required
• Regular direct interaction with customers

Pay is negotiable based on experience