Sales Advisor - Franklin Park Mall

Responsibilities

• Provide excellent customer service, welcoming and guiding customers and supporting them with direct service.
• Engage in conversations with customers to help them find the right products.
• Guide customers through fashion trends, stories and product details across all store areas.
• Promote and effectively sell products, including the Customer Loyalty App and sustainability initiatives.
• Represent yourself and the H&M brand positively in all customer interactions.
• Support commercial and operational actions to reach sales targets together with the store management team.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring garment care.
• Operate fitting room and checkout areas according to best practice and established processes.
• Maintain a clean, tidy sales floor and back‑of‑house, including stockrooms.
• Present garments and maintain attractive displays following visual and commercial guidelines.
• Ensure appropriate stock levels through regular replenishment routines on the sales floor.
• Maintain OMNI services and in‑store tech tools (Instore Care App, Click & Collect, Smart Store).​
• Support opening and closing of the store.
• Follow all health & safety guidelines and legal requirements applicable to the role.

• Passionate about fashion and customer experience.
• Communicative, creative, curious, flexible, decisive and action‑oriented.
• Enjoys working in a collaborative and dynamic environment.
• Has sales experience in a dynamic, collaborative retail or service-related industry.
• Has experience in customer service within fashion, retail or related roles.

• Staff discount card usable on all H&M Group brands in stores and online.
• Participation in the H&M Incentive Programme.
• Professional development and training opportunities.
• Health and wellness benefits, retirement plan match and paid leave.
• Community engagement opportunities and support for wellbeing.

We are an equal opportunity employer. EEOC Code: SLS. We are committed to providing reasonable accommodations for applicants with disabilities.