Retail Sales Associate

Salary and Commission

$12.00 to $15.00 per hour.

Commission structure: earn up to 8% on transactions, which could average an additional $2.22 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees from the second day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• Unlimited commission above the hourly base rate.
• Vacation: one week of paid vacation after six months of full‑time service; an additional week after one year; two weeks on each subsequent anniversary; 120 hours after five years.
• Sick/Personal Leave: 8 hours after six months of employment, 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years.
• Employee discounts available on the first day of active employment.
• Tuition reimbursement of up to $2,000 per year through First Cash Education for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ partners.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire store staff to ensure excellent customer service across lending and retail operations. The role involves greeting customers, processing sales and loans, and providing a positive experience for a wide range of merchandise, including jewelry, tools, electronics, and firearms in FFL locations.

• Greet and interact with customers to build rapport and recommend financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Handle sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle all cash and negotiable items per company policies.
• Answer incoming calls per company standards.
• Communicate to customers the legal aspects of pawn and buy transactions.
• Communicate effectively with coworkers and managers.
• Collaborate with all employees to create a positive customer experience.
• Successfully complete the assigned training.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Knowledge of firearms and the ability to become firearms certified.
• Ability to assist customers outside the building and retrieve products from exterior storage as needed.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Willingness to work multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office equipment.

Commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2‑8% commission based on the gross profit of individual performance. Detailed commission information will be provided during the interview process.

The information contained in this description is not intended to be an all‑inclusive list of duties and responsibilities. Management reserves the right to assign or reassign duties at any time.

Pay rates will not be below any applicable local minimum wage requirements.

Employees who accept a position must agree to a binding arbitration agreement for dispute resolution.

Earned Wage Access is provided by Net Spend; enrollment is required and restrictions and fees apply.

First Cash 401(k) program is available to all employees 21 years of age or older.

Maximum base pay rate is derived from an applicant’s prior experience and skill set for the specific position.

It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.