Abercrombie & Fitch - Key Lead, Franklin Park

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and  At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team and is responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

Open and Closing Routines

Product Knowledge & Brand Awareness

Business Understanding

Proactive Thinking

Attention to Detail

Register/Point of Sales use

Asset Protection

Visual Displays

System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak time frames, hours will increase to support the needs of the business.

What it Takes

Education - High School Diploma/ G.E.D. equivalent preferred

Retail Experience
- At least 1 year of retail experience is preferred.

Supervisor/ Managerial Experience
- No Supervisory/ Management Experience Is Required.

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility & Stress Tolerance

Poise & Ambition

Multi‑Tasking

Applied Learning

Work Ethic

Omni Channel Services

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development

A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer