Sales Support Representative

The Sales Support Representative (SSR) is the main point of contact for all Outside Sales Reps, dealer personnel, designers, architects, and end users. The SSR responds timely and accurately to all rep and customer requests. The SSR tracks each order from its conception through order entry, acknowledgement, production, and shipping.

In addition, the Sales Support Representative focuses on customer relations and relationship management. The SSR works with reps, dealers, and designers regularly and personably in an effort to build rapport and ensure future business.

• Support Outside Sales Representatives
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications regarding order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Greet customers and create strong customer rapport
• Responsible for customer follow-up on inquiries
• Advises customers and presses for adherence to The Senator Group processes and procedures
• Focus on customer relations and relationship management
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between UK offices and US offices
• Properly assist in product specification and up-sell when possible
• Work together as part of a team to address all inquiries
• Provide back-up to the team as required
• Ensures that appropriate actions are taken to resolve customers' problems and concerns
• Perform additional duties as assigned

• Previous experience in a professional office environment
• Excellent organizational skills and the ability to prioritize tasks

• HS Diploma or GED – secondary coursework in business or related field preferred
• 3-5 years' experience in customer service
• Furniture experience is a plus

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• Medical, dental, and vision insurance
• Paid time off, holidays, and volunteer time
• Supportive, team-oriented work environment

• You'll be a key connector between sales, design, and operations—your work directly impacts customer satisfaction and business success.
• You'll build long-term relationships with reps, designers, and dealers rather than handling one-off transactions.
• You'll work with well-designed, high-quality products in a creative, design-focused industry.
• You'll be trusted to manage projects end-to-end, giving you ownership and visibility.

• Hands-on training in commercial furniture, specifications, and global operations
• Exposure to sales strategy, design processes, and international coordination
• Opportunities to grow into senior sales support, account management, or operations roles