Inside Sales Consultant

Summary of Position

The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating with customers, understanding their needs, and ensuring a smooth sales process. The representative generates revenue by obtaining sales orders, understanding customers’ security system needs, providing product information, and developing accounts.

• Physical presence in the office to accomplish these tasks, meet and work with others
• Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals, marketing leads, and online chat conversations.
• Proficient understanding of Guardian’s residential product and service offerings
• Basic understanding of commercial product and service offerings for appointment setting purposes
• Understand customer needs in order to ensure sales order success
• Set appointments for qualified opportunities with outside sales representatives for further development and closure
• Close basic New, Add Pro, and Resign sales when requested by the customer
• Achieve monthly quotas
• Develop and maintain a close working relationship with the outside sales team to build the Guardian sales pipeline and close deals.

• Excellent verbal and written communication skills
• Excellent sales and negotiation skills
• Thorough understanding of products to be sold
• Organized with attention to detail
• Proven ability to build and maintain relationships with clients
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM software
• High school diploma or equivalent
• Some college or equivalent work experience preferred; 1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.)
• Track record of achieving or exceeding quota
• Experience handling a large volume of calls per day