Personal Banker

Position Overview

As a Personal Banker within PNC's Retail Branch Banking organization at the Lewis‑Alexis office, you will be based in Toledo, OH. You will acquire and deepen the branch customer base through proactive sales and service activities, manage customer experience, collaborate with ecosystem partners, and position PNC solutions to drive new revenue and customer loyalty.

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.

Preferred

Skills:

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience: Typically requires 3+ years of experience. An associate’s degree or equivalent, related experience, or product knowledge is typically required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: No degree required.

Certifications: No required certification(s).

Licenses: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with compensation based upon company, business, and/or individual performance.

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15 to 25 vacation days…