Sales Account Manager Existing Installation

Location:

Toledo, OH, United States

Job

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between customers and Schindler to build strong, long‑term relationships, leveraging industry knowledge to achieve sales targets.

• Customer Account Management:
  Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet their property needs. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication:
  Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration:
  
  Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification:
  Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrating the value of these products and services.
• Negotiation & Strategy:
  Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance:
  Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

• Major:
  Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection‑handling, and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time‑management, organizational skills, and problem‑solving abilities.
• Motivated, resilient, and customer‑focused mindset aligned with Schindler’s values.
• Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

• Customer Account Management:
  Proficient in building and managing client relationships, handling challenging inquiries, and ensuring revenue generation.
• Negotiation & Strategy:
  Experienced in negotiating contract terms and developing sales strategies that align with customers’ needs and Schindler’s values, compliant with all regulations. Addresses and overcomes objections from clients in negotiations.
• Sales & Closing
  
  Skills:
  
  Proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualify customers’ needs, and introduce new services and technology.
• Effective Communication:
  Required when interacting with customers and internal stakeholders to ensure satisfaction and achievement of sales objectives.
• Leadership:
  Ability to provide guidance and expert support to more junior sales account managers and representatives, and proven track of collaborating with Field Superintendents and technicians to improve quality processes.

• Fully vested 401(k) match up to 7% of total eligible…