Field Collections Account Manager

Field Collections Account Manager

Woodville Rentals Serving Three Ohio Locations

Reports To:

Store Manager / Assistant Store Manager Take Ownership. Drive Results. Make an Impact. Woodville Rentals is looking for a motivated, confident, and results-driven Field Collections Account Manager to help protect company assets and strengthen store performance across our three Ohio locations. This is not your typical retail sales position. This role is focused on account management, collections, customer communication, and revenue recovery.

You'll work both in the field and in-store, helping customers find solutions while ensuring accounts stay on track. We're looking for someone who is independent, dependable, and comfortable handling challenging conversations with professionalism and confidence. If you thrive in a fast-paced environment, enjoy problem-solving, and want a role where your performance truly matters, we want to hear from you.

Manage Customer Accounts & Collections

• Oversee and manage delinquent rental accounts across three store locations
• Conduct outbound collection calls and follow-up communication daily
• Perform in-person customer visits and field collections when necessary
• Negotiates payment arrangements and secure payment commitments
• Help customers find workable solutions while maintaining company standards

Drive Store Performance

• Assist in reducing delinquency percentages and minimizing charge-offs
• Protect company assets through consistent account follow-up and documentation
• Monitor account activity and provide regular updates to store leadership
• Support overall revenue growth and operational performance goals

Maintain Professional Communication

• Build professional relationships with customers while handling sensitive situations
• Communicate clearly and effectively with management and store teams
• Accurately document all customer interactions, payment arrangements, and account updates

What We're Looking For

• Valid driver's license and reliable transportation (required)
• Willingness to travel between store locations and customer residences
• Previous collections, rent‑to‑own, account management, or customer service experience preferred
• Ability to work independently with minimal supervision
• Strong communication, negotiation, and conflict-resolution skills
• Comfortable handling difficult conversations professionally and confidently
• Organized, detail-oriented, and results-focused

Why Join Woodville Rentals?

• Competitive pay with compensation based on experience
• Independent, fast-paced role with variety every day
• Opportunity to make a direct impact on store success and company performance
• Supportive leadership and team environment
• Career growth opportunities within a growing company
• A role where your work ethic, communication skills, and performance are recognized

Work Environment This role combines both in-store and field work and includes:

• Frequent driving and travel between locations
• Direct interaction with customers in person and over the phone
• Independent work with high levels of accountability
• Fast-paced environments requiring strong time management and adaptability

Ready to Join Our Team? If you're dependable, motivated, and ready for a career where your performance and professionalism truly matter, apply today and grow with Woodville Rentals.

Pay is negotiable based on experience. Compensation: $40,000.00 - $60,000.00 per year