Manager of Access & Operations

Summary

The primary purpose of this position is to provide administrative oversite, leadership, and operational supervision to the LMH Public Safety Department. Under the direction of the Vice President of Public Safety (VPPS), this position will manage and maintain the building and access security alarms and systems. The incumbent will have responsibility for the efficient flow of information such as, incident reports, criminal intelligence, statistics, and special requests/projects, as well as direct report documentation to mitigate increased liability.

The incumbent is also responsible for supervising and coordinating the Agency’s utilization of public safety and security personnel in the field under the direction and direct supervision of the VPPS. The position acts as the central communication liaison for public safety and security functions to ensure integrated operations at all LMH developments. The position is also responsible for overseeing security of facilities and providing safety training updates, documenting certifications, requirements, officer training needs, response, protocols, usage, and serves as the second line supervisor to field operations under the VPPS.

All activities must support the Lucas Metropolitan Housing ("LMH") mission, strategic goals, and objectives.

• Manages the work of Public Safety Field Operations Leads including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Manages the work of the Public Safety Mobile Patrol Officers (PMPO, AMPO, UMPO) staff including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Manages the work of the Unarmed Static Security Officer (USSO) staff including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Maintains security controls of the Agency’s building access to LMH properties and security alarm systems, to include the issuing, collection, and storage of all LMH keys, fobs, and security cards. Makes recommendations to the VPPS on the efficient operation and general practices of the access security systems, equipment usage and upkeep.
• Inspects reports, records and other data from various sources for accuracy, completeness and compliance with established standards. Ensures an efficient, professional, cohesive, and integrated safety and security program and response on behalf of LMH. Identifies hazards and reports back to the VPPS all situations, calls, or emergencies that may present a safety or security threat to LMH residents, staff and community.
• Manages and ensures that staff are following standard operating report procedures for LMH building, projecting, site, and mobile patrol security and are providing accurate and timely reports and documentation, including required training to improve effectiveness and safety of staff, sites, and residents. Acts as the designee for the VPPS when directed.
• Oversees and coordinates in building Static Security, the Mobile Patrol vehicle fleet, vehicle repairs, service records, equipment issues, and documentation, in…