Technical Service Support Manager- Hearth and Garage Door Installation

Job Details Posting Details

• Posted on May 1, 2026

Toledo, OH 43614, USA

• On-site
• Technical Service
• Full-Time
• Requisition #: TECHN
  010901

The Technical Service Support Manager for Hearth and Garage Doors offers support to both internal and external installers responsible for the installation and repair of heating and garage door systems. This role involves regular collaboration with installers and scheduling teams to ensure customer satisfaction while effectively meeting departmental goals and objectives.

• Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations.
• Monitor for quality issues, job site visits, validate product installations against installation orders (I/O).
• Validate product installations to the I/O, assess clarity of I/O, provide feedback to corporate on field or building code application changes.
• Gather feedback on field or building code application changes and communicate effectively with corporate.
• Manage scheduling of installers and subcontractor installations and services.
• Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor).
• Ensure field communication availability and quality of communications with customers.
• Inventory management, cycle counting of inventory.
• Follow all company safety standards and procedures.
• Perform additional projects/duties to support ongoing business needs.

• Applies advanced knowledge of job area typically obtained through advanced education and work experience.
• Manages projects and processes while working independently and with limited supervision.
• Coaches and reviews the work of lower-level professionals.
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions.

• Formal product training – effectively train/educate on our products.
• Strong hearth and garage door technical knowledge, operating systems, mechanical and electrical ability.
• Excellent customer service, relationship management, and interpersonal skills.
• Proficiency in MS Outlook, Word, Excel, and PowerPoint.
• Must have excellent communication skills both written and verbal and technical acumen.
• High level of attention to detail and problem-solving skills.
• Excellent organizational, time management, and project management skills.
• Ability to apply good judgment, strong work ethics, and integrity on the job.
• Highly self-motivated and directed with the ability to work in a fast-moving environment.

• 5+ years in field service and repair.

People Management:
No

• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Limited travel required – up to 30%.
• Position qualifies for the Business Phone Program, offering either a company-issued device or reimbursement for approved personal device usage.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.