Sr. Service Technician

Sonny's Enterprises is a leading manufacturer of conveyorized car wash equipment, parts, and supplies, built in the USA.

We are looking for a Service Technician to service car wash systems in the Indianapolis, IN region and surrounding areas.

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on‑site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required.
• Promptly report any work‑related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company‑provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on‑site per sales ticket.
• Train customer personnel on equipment use.
• Perform other duties as required.

• High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, and Installers.
• 3‑5 years of hands‑on servicing experience on the field.
• Prior experience in Electrical, Automotive, HVAC, or Welding is a plus.
• Up to 25% travel required.
• Coordination and motor skills to work with power/hand tools as needed.
• Clean driving record and valid driver’s license.

• 100% employer‑paid medical plan.
• 401(k) match.
• Additional medical plans, dental, vision, flex spending account.
• Short‑term and long‑term disability and life insurance coverage.

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state or local anti‑discrimination laws.