Universal Technician I - Tech Ops

Universal Technician I

The Universal Technician I is the first step in a progression to a Universal Technician III. The Universal Technician I is required to transition into a Universal Technician II within 6 months and a Universal Technician III within 12 months. The Universal Technician I is responsible for all aspects of the installation of the CATV/fiber drop system from the tap/enclosure to the TV in customers' homes.

This includes the outside drop, activation of the drop, proper NEC grounding, proper splicing of fiber, placement and installation of fiber NID, proper signal termination, placement of all electronics in the home to include splitters, set top converters and modems, ONTs and phones, customer education on specified home premise equipment and wreck out/removal of abandoned cable on the home. Interfaces with the following positions within the organization:
Business Operations, IP Group, OSC, Technical Support, and Telesystem. Reports to a Customer Facing Supervisor, there are no direct reports to this position.

Essential Job Functions include timely and accurate completion of all installation work orders assigned daily; performing the basic installation related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education; maintaining a working relationship with managers and maintenance people in assigned areas; performing the basic installation related to BEX, including HSD and Wireless;

performing installation related to Buckeye Phone, including alarm configurations; reporting any system problems or damages to the Customer Facing Supervisor or the Operations Support in a timely manner; performing the basic functions related to troubleshooting and diagnostics of service problems; driving a Company vehicle to and from various job sites in the performance of regular job functions; safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits;

completing service orders clearly, completely, and accurately, per procedure on a timely basis; maintaining inventory of all cable equipment in their possession; reading cable and fiber blue prints; using proper phone, text and email etiquette; following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times; performing any miscellaneous department duties as needed.

Job Requirements include a high school diploma or equivalent, physical ability to climb poles and ladders, physical ability to lift 80 pound objects, attention to detail, 1 year of previous experience in the Telecommunications industry – preferred, successful completion of training course and test within 90 days of start date.

Other Requirements include verbalizing a commitment to provide value service to the contracted customer; verbalizing an interest and commitment to meeting the goals of the Company through assisting customers; background record that meets Company standards; valid driver's license and driving record that meets company standards at all times; reliable means of transportation at all times; presenting professional appearance and demeanor; strictly maintaining confidentiality of financial and/or other information acquired in the course of work;

discloses only when authorized, unless legally obligated to do so.

Core Competencies include being agile, innovative, customer focused, collaborative, and accountable.

Physical Demands include walking, kneeling, standing, regularly lifting up to 80 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and fingers to grasp, hold, pick-up, rotate, keyboard, etc. Ability to work at elevated heights upwards of 30/40 feet for extended time. Ability to work in confined spaces (attics and crawlspaces) for extended time.

Working Conditions include an 8-hour regular shift, 5 days a week; overtime, including holidays, weekends, and nights as required by the Company; call-out duty when necessary and assigned by the…