Line Technician

Line Technician

The Line Technician's primary responsibility is to troubleshoot and maintain the RF and fiber portion of the system from each node to termination including node equipment, fiber optic cable, forward, return, modem, ingress, leakage, DCT, HD related equipment and digital services. The Line Technician assists the maintenance technician along with demand calls. The Line Technician turns on and tests new or modified system plant and other special assignments as needed.

The Line Technician reports directly to the Supervisor, Technical Operations. There are no direct reports to this position.

• Performing troubleshooting, repairing and ongoing maintenance of RF and fiber portions of the system from the node to termination.
• Performing turn-on and testing of new system additions and modifications.
• Assisting the Maintenance Technician change to network facing to resolve service call trouble ticket issues in a timely manner.
• Interfacing with Power Mode Technician and Hub Technician to resolve system issues.
• Understanding and using troubleshooting equipment including but not limited to Bit Error Rate detector, Spectrum analyzer, Time domain reflectometer, Optical light meter, Constellation meter, fusion splicer, fault locator, Optical time domain reflectometer.
• Computer skills as listed but not limited to:
  Microsoft Office, AutoCAD LT, POP 2000. System prints, Wonder share, Xpertrak, PEA, Apache open office
• Assisting various projects as needed.
• Assisting with the training of the line, maintenance and service technicians.
• Presenting an acceptable, courteous and professional image and have good customer relation skills with our customers and the general public at all times.
• Helping to create an atmosphere of positive team work, cultural change and employee relations.
• Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.
• Reading cable and fiber blueprints.
• Using proper phone, text and email etiquette.
• Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.

• High School diploma or equivalent - required
• 5 years of previous experience in the Telecommunications industry – required
• Math ability to the 12th grade level - preferred
• Ability to read and spell English properly - required
• Physical ability to climb poles and ladders - required
• Physical ability to lift 100 pound objects - required
• Attention to detail – required
• Ability to work independently, with little or no supervision-required
• Demonstrate via written and/or oral testing the ability to troubleshoot system problems from the Node to the Home – required
• DOT physical and certification required- added during this revision
• Demonstrate the ability to troubleshoot, break out and splice fiber after training is complete???

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking;
  Creativity;
  Continuous learning;
  Challenges the status quo;
• Customer Focused – External/Internal;
  Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it;
  Hold each other accountable.

Other Skills and Requirements

• Verbalize a commitment to provide value service to the contracted customer;
• Verbalize an interest and commitment to meeting the goals of the Company through assisting customers;
• Background record that meets Company standards;
• Valid driver's license and driving record that meets company standards at all times;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

• Physical Demands:
• Walking, kneeling, standing, regularly…