Apprentice Technician

Description

JOB TITLE:

Apprentice Technician

DIVISION:
Service

DEPARTMENT:
Technical Operations

The Apprentice Installation Technician is an entry-level field position responsible for installing, activating, converting, reconnecting, disconnecting, and removing residential telecommunications services and customer premise equipment. The position installs broadband internet, video, voice, Wi‑Fi, and fiber-based services in accordance with Company safety, quality, productivity, and customer‑service standards.

Responsibilities include installing aerial and underground service drops when applicable, customer premise wiring, outlets, grounding systems, network interface devices, optical network terminals, modems, routers, Wi‑Fi equipment, voice equipment, video equipment, and other associated customer premise devices. The Apprentice Technician verifies proper operation of newly installed services, educates customers on equipment operation, protects customer property, and accurately documents all completed work.

This position is focused solely on installation and conversion activity. It does not perform standalone service troubleshooting, network maintenance, outside plant repair, or advanced diagnostic work. Service impairments, network concerns, or conditions outside the scope of a standard installation are documented and escalated in accordance with established procedures.

Reports To:

Technical Operations Supervisor

Direct Reports:
None

• Complete assigned installations, service conversions, reconnects, disconnects, equipment upgrades, and related customer premise work accurately and within established productivity expectations.
• Install and activate residential broadband internet, video, voice, Wi‑Fi, and fiber‑based telecommunications services using Company‑approved methods and materials.
• Install, route, secure, terminate, and label coaxial cable, fiber‑optic cable, data cable, telephone wiring, and other customer premise wiring as required by the assigned work order.
• Install customer premise equipment, including network interface devices, optical network terminals, modems, routers, mesh Wi‑Fi devices, voice equipment, video equipment, power supplies, splitters, connectors, and related accessories.
• Install aerial or underground service drops when required and within the approved scope of work.
• Perform proper bonding and grounding in accordance with applicable electrical codes, Company standards, and approved installation practices.
• Verify that installed services and equipment are operating properly before leaving the customer premise.
• Remove abandoned wiring, equipment, and materials when required and leave the work area clean and free of installation debris.

• Present a professional, courteous, and respectful image when interacting with customers, coworkers, contractors, and the general public.
• Explain the work to be performed, set appropriate expectations, and obtain required customer authorization before beginning work.
• Educate customers on the basic operation and care of installed services and equipment, including Wi‑Fi connectivity and equipment placement.
• Protect customer property and restore work areas to a clean and orderly condition following installation activity.
• Communicate delays, access concerns, scope changes, or other issues promptly to the appropriate support personnel or supervisor.

• Complete work orders, electronic records, notes, equipment assignments, and other required documentation clearly, completely, accurately, and on time.
• Maintain assigned tools, test equipment, safety equipment, inventory, materials, mobile devices, and Company vehicle in good working order.
• Account for equipment and materials issued or recovered during assigned work.
• Read and interpret work orders, service records, maps, prints, diagrams, and basic construction information necessary to complete installation activity.
• Report damaged facilities, unsafe conditions, access problems, construction concerns, or suspected network issues through established escalation procedures.
• Use proper telephone, text, email, and…