Information & Referral Specialist

Join a Mission-Driven Team as an Information & Referral Specialist!

Toledo, Ohio | Part-Time, Non-Exempt, | Department:
Aging, Disability and Resource Network (ADRN)

The Area Office on Aging of Northwestern Ohio (AOoA) is seeking a compassionate and detail-oriented Information & Referral Specialist to serve as the first point of contact for individuals seeking help, information, and support. This position is responsible for delivering accurate information, excellent customer service, and timely referrals to agency programs and community resources that promote independence, dignity, and connection for older adults and individuals with disabilities.

If you enjoy helping people, thrive in a fast-paced environment, and are skilled at connecting others to services and solutions, we invite you to join our mission-driven team!

• Provide accurate and timely information to consumers, families, caregivers, and professionals seeking assistance with ageing and disability services.
• Create a positive and compassionate experience for every person contacting the Area Office on Aging.
• Conduct intake screenings for individuals seeking services, collecting essential data and determining eligibility for programs such as PASSPORT
  , Assisted Living Waiver
  , and Nursing Home Pre-Admission
  .
• Document and forward referral information for appropriate internal AOoA programs and community partners.
• Respond to inquiries via phone, email, in-person visits, and live chat through the agency website.
• Schedule assessments and appointments for AOoA staff as needed.
• Participate in outreach efforts to increase awareness of AOoA programs and community resources.
• Maintain accurate data entry and service documentation within agency systems.

• Minimum of three (3) years of experience in information and referral, customer service, or a related environment.
• Strong communication, interpersonal, and computer skills.
• Knowledge or experience within the aging or disability services network preferred.
• Bilingual (Spanish/English) fluency is highly desirable.
• Ability to multitask, maintain professionalism, and handle sensitive information with discretion.

At AOoA, we’re more than a workplace — we’re a purpose. Every day, you’ll make a real difference by helping older adults and individuals with disabilities access the care, resources, and respect they deserve. You’ll join a collaborative team that values compassion, connection, and community impact.

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Days
• Continuing Education and Certification Assistance
• Short- and Long-Term Disability Coverage
• Employee Referral Bonus Program

• Must satisfactorily complete a Motor Vehicle Record (MVR) check, fingerprint criminal background check, and drug/alcohol screening.
• Employment is contingent upon continued program funding.
• AOoA is a drug-free workplace and an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.