Resettlement Case Manager

PURPOSE/SCOPE OF RESPONSIBILITY The Program for Initial Refugee Resettlement (PIRR) Case Manager provides intensive, trauma‑informed case management services to newly arrived and eligible Office of Refugee Resettlement clients, coordinating core services, barrier removal, and stabilization supports. This role works closely with resettlement case managers, ESL and employment teams, volunteers, and community partners to ensure timely completion of ORR PIRR requirements, accurate documentation, strong client outcomes, and a dignified client experience.

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES Service Coordination Across Programs:
Works closely with the Resettlement Program Manager, resettlement case managers, ESL, employment staff, and volunteers to coordinate completion of required resettlement core services.

Compliance with ORR PIRR Requirements:
Ensures all PIRR requirements are met, including intake appointments, assessments, home visits, assistance with obtaining required documents and public benefits, and completion of any additional program mandates.

Trauma‑Informed, Strengths‑Based Case Management:
Provides comprehensive case management (assessment, counseling, follow up) using trauma‑informed, culturally responsive, and client‑centered approaches that promote autonomy, dignity, and safety.

Individualized Service Planning (ISPs):
Develops, monitors, and updates individualized service plans with clear goals, timelines, and action steps; adjusts plans based on client progress and emerging needs.

Barrier Removal:
Works with clients one‑on‑one and/or in group settings to identify barriers (e.g., transportation, health, language, childcare, digital access), provide guidance, and facilitate referrals to internal and external services.

Assessment & Referral:
Conducts holistic assessments by obtaining relevant history, evaluating needs and strengths, and providing appropriate referrals (healthcare, mental health, legal, housing, schools, benefits agencies, etc.).Documentation & Data Quality:
Maintains client documentation standards, including timely, accurate, and complete case notes, forms, and reports in the agency’s case management system (e.g., intakes, assessments, ISPs, consents, outcome tracking, and required federal/state/VOLAG reporting).Transportation Coordination:
Coordinates transportation (e.g., scheduling, bus training, mileage support) to ensure clients can complete core services and essential appointments.

Housing Coordination:
Obtain safe, affordable housing for clients and provide housing orientation covering housing safety, lease terms, tenant rights and responsibilities, utilities, connection to payments systems, using apartment appliances including laundry, and community expectations.

Form Preparation & Client

Education:

Assists clients in completing forms and applications and provides education on resettlement processes, rights, responsibilities, and community resources.

Caseload Management:
Maintains an active caseload of up to 40 cases at any given time, prioritizing based on acuity and program timelines.

Interagency Collaboration & Advocacy:
Cultivates partnerships with community providers (healthcare, schools, mental health, landlords, employers, public benefits offices) and advocates for client needs to ensure coordinated care.

Crisis Intervention & Safety Planning:
Responds to urgent client needs using de‑escalation, safety assessments, and safety planning; elevates high‑risk cases to supervisor and appropriate partners per protocol.

Quality Assurance & Reporting:
Ensures data accuracy and timeliness; participates in internal audits, file reviews, corrective action plans, and contributes to program reports and grant compliance.

Safeguarding, Confidentiality, and Mandated Reporting:
Upholds confidentiality and data privacy in line with agency policy, HIPAA, and ORR safeguarding standards; completes mandated reports related to abuse, neglect, or exploitation.

Professional Development:
Completes required trainings (e.g., trauma‑informed care, safeguarding, cultural orientation, documentation standards), stays current on best practices, and integrates learning into daily…