FOC Program Coordinator

Position Title

Financial Opportunity Center (FOC) Program Coordinator

Coordinator III

Chief Programs Officer

Resident Services

Salaried;
Exempt. Non-Union

Full-Time

The purpose of this position is to function as a coordinator for the Financial Opportunity Center (FOC). The primary responsibilities of the position are training and onboarding staff, attending FOC network meetings, key performance indicator tracking, and client record monitoring. It implements work group strategies as directed to maintain fidelity to the FOC model and ensure implementation of the strategy. Responsibilities also include acting as the liaison between the Financial Opportunity Center Coaches, the Family Self
- Sufficiency Specialist (FSS), the client, and the Lucas Housing Service Corporation (LHSC) Home ownership Center (HOC). The FOC Program Coordinator provides integrated services that focus on improving the financial situation for low-to-moderate income families by helping individuals increase earnings, reduce expenses, and make appropriate financial decisions that lead to asset building.

The centers provide individuals and families with services across three critical and interconnected areas:

• Employment placement, job retention and skill improvement
• Financial coaching and counseling
• Access to income supports/public benefits

Financial Opportunity Centers employ the following approaches in the implementation of the model and in service delivery:

• Three core services offered in a single location
• Intentional bundling of services through program design
• Multidisciplinary case staffing
• Utilization of outcome data and systems to enhance program design and client outcomes
• Collaborative work, peer learning and knowledge sharing

• Coaching
• Long term engagement with clients
• Co-designed individual development plans with short-and-long-term goals

All activities must support the Lucas Metropolitan Housing (LMH) mission, strategic goals, and objectives.

• Engages LMH residents and clients in long term, one on one coaching services utilizing an integrated service delivery model including assessing financial situations and helping clients develop realistic spending, saving, and debt management plans, improving or building credit, developing emergency savings funds, building assets (retirement, education, housing, etc.), employment coaching, and increasing income and gains in long term employment.
• Trains and onboard FOC staff, oversees data collection and service delivery in accordance with grant awards key outcome metric requirements.
• Maintains confidentiality relating to client wages, benefits and other sensitive client financial information.
• Ensures the approach and best practices of the Financial Opportunity Center’s national model are honored in program design, evaluation, and implementation.
• Works collaboratively with LISC Program staff to ensure effective utilization of resources, implementation of program model, and plan growth of Financial Opportunity Center.
• Partners with Ohio Means Jobs/Ohio to Work and the business community for job placement program implementation to create recruitment plans, and efforts for employment placement, job fairs, job readiness and career development curricula.
• Prepares and submits grant reporting information and supporting documents to Chief Programs Officer, LISC, and executive management as required.
• Learns tax preparation functions through the Volunteer Income Tax Assistance (VITA) program in order to assist clients.
• Works as a member of the cross-functional team providing services for clients enrolled in Financial Wellness programs, sharing information, participating in team meetings, and helping to track and report progress and outcomes.
• Conducts workshops as a means of outreach and education; topics should be relevant to the community, and may include topics such as budgeting, savings, credit building, identity theft, and resume building.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains…