Housing Support Specialist

Responsibilities

• Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness.
• Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available.
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client.
• Advocates on behalf of the inquirer experiencing barriers to accessing services.
• Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations.
• Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs.
• Uses crisis management techniques in accordance with agency procedures.
• Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records.
• Responds in a professional, nonjudgmental manner when interacting with all populations.
• Responsible for staying current with all ongoing training requirements for both services.
• Actively involved with agency programs and events.
• Supports operations during times of disaster as defined by agency policy.
• Maintains up-to-date knowledge of agency processes and policies & procedures.
• Performs all other duties as assigned.

• High School diploma required.
• Experience with human services preferred.
• Experience responding to people in crisis is desired.
• Completes initial and ongoing trainings (including presentations, independent study).
• Completes additional certifications or CEUs related to the position, such as the Inform USA certification.
• Must have weekend availability.

Demonstrates expertise in crisis management and client advocacy, ensuring effective intake and assessment for individuals experiencing homelessness. Proficient in maintaining accurate documentation and adhering to confidentiality standards while collaborating with various agencies to meet client needs.

• Inform USA Certification

• Housing Management Information System (HMIS)