Accounts Receivable Collections Specialist

Your Role at a Glance

The Accounts Receivable Collections Specialist is responsible for the proactive collection of outstanding customer balances, with a strong focus on reducing aged debt, improving cash flow, resolving payment barriers, and maintaining professional customer relationships. This role is suited to a seasoned collections professional who can manage a high-value ledger, influence payment behaviors, investigate disputes, and partner effectively with Sales, Customer Service, Finance, and other internal teams to secure timely payment.

How You'll Drive Success

• Own and manage an assigned accounts receivable ledger, prioritizing collection activity based on value, age, risk, and customer history.
• Contact customers by phone, email, customer portals, and formal correspondence to chase overdue balances and secure confirmed payment dates.
• Review aged debt regularly and take clear, documented action to prevent balances moving into higher-risk ageing brackets.

• Build professional relationships with customer accounts payable teams, purchasing contacts, and internal account owners to remove payment blockers.

• Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash.
• Maintain accurate and timely collection notes, promise-to-pay dates, dispute reasons, contacts, and next actions in the ERP or collections system.

• Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts.
• Identify recurring process issues that delay payment and recommend improvements to billing accuracy, customer onboarding, credit control, and collections workflow.

The Talents We're Seeking

• High School Diploma required;
  Bachelor's degree in Finance or related field preferred.

• Significant experience in accounts receivable collections, credit control, or customer cash collections, ideally in a B2B environment.
• Proven track record of collecting overdue balances, reducing aged debt, and managing a complex or high-value ledger.
• Strong understanding of the full order-to-cash cycle, including invoicing, cash application, disputes, credit notes, and customer account reconciliation.
• Experience using ERP, finance, or collections systems such as Net Suite, SAP, Oracle, Microsoft Dynamics, Workday, Salesforce or similar platforms.
• Confident Excel skills, including filtering, pivot tables, lookups, ageing analysis, and ledger reconciliation.
• Strong written and verbal communication skills, with the ability to be firm, clear, professional, and customer-focused.
• Ability to work independently, prioritize effectively, and manage a high volume of accounts without losing attention to detail.

• Experience working in a multi-entity, international, software, SaaS, manufacturing, or technology environment.
• Exposure to customer portals, reseller/distributor collections, subscription billing, or recurring revenue collections.
• Experience supporting cash forecasting, bad debt reviews, credit risk discussions, or formal collection escalation processes.
• Relevant finance, credit, or collections qualification, or equivalent experience.

Equal Opportunity Employment

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.

PI