Customer Service Representative

The Wood Veneer Hub, Inc. (WVH) is a fast‑growing organization recognized for delivering high‑quality wood veneer products. We pride ourselves on excellence, design, and customer satisfaction.

We are seeking a Customer Service Representative to support our customers and internal teams through professional, prompt, and solutions‑oriented service. This role is essential for ensuring a seamless customer experience and maintaining WVH’s high standards.

• Respond to customer inquiries via phone, email, and chat
• Provide accurate product, service, pricing, and promotion information
• Assist with order placement, returns, refunds, and issue resolution
• Conduct customer call‑backs as needed
• Coordinate with Sales, Warehouse, and Logistics teams
• Handle customer concerns with professionalism and empathy
• Welcome and assist customers onsite, including showroom support and will‑call orders
• Participate in team projects and initiatives
• Meet and maintain performance metrics and KPIs

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

• 2+ years of customer service experience (e‑commerce, retail, logistics preferred)
• Sales experience is a plus
• Bilingual candidates strongly encouraged
• Excellent verbal and written communication skills
• Strong problem‑solving and attention to detail
• Ability to multitask in a fast‑paced environment
• Proficiency with email, chat tools, and CRM/order management systems
• Team‑oriented and adaptable

• Health, dental, and vision insurance
• Paid time off
• Career growth opportunities

WVH is proud to be an Equal Opportunity Employer. We are committed to building an inclusive and respectful work environment for all. Employment decisions are based on qualifications, performance, and business needs—regardless of race, color, religion, gender, age, disability, or other protected status. We prohibit any form of workplace discrimination or harassment.