IT Desktop Support

Duration: + months contract

• Provide on‑site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows and Microsoft environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as Log Me In
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in Service Now
• Assist with IT projects and Smart Hands support

• + year hardware support experience
• Experience using Service Now to manage assigned tickets

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

• + year in‑person, customer‑facing IT support through troubleshooting and communication skills
• Managing incoming requests through ticketing system among team

• Associate’s Degree or Equivalent Industry Certification (preferred).
• HS Diploma or GED (minimum required) with relevant experience.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.