IT Desktop Support Technician

JOB CLASSIFICATION SUMMARY

Job Classification

Title:

IT Support Technician

Working Title(s):
Information Technology Desktop Support Technician

The IT Desktop Support Technician provides day‑to‑day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio‑visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; records service tickets in the knowledge base; and troubleshoots hardware, software, and connectivity issues via in‑person, phone, email, or remote support. Responsibilities also include supporting audio‑visual systems in conference rooms, offices, and Council Chambers—setting up, testing, and providing event support for staff and elected officials, including after‑hours when needed.

The technician assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors; maintains accurate records, orders equipment per guidelines, and participates in an on‑call rotation. The role promotes inclusive relationships, communicates effectively with users of varying technical backgrounds, and supports reliable, secure, and efficient City technology operations.

High school diploma or GED from an accredited institution and at least one (1) year of basic IT support experience, or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver’s license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Light:
Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requiring walking or standing to a significant degree.

Work is conducted in an office setting, with occasional local travel.

Open until filled.

$24.15 – $28.99 per hour (DOE).

$24.15 – $33.82 per hour.

EOE/M/F/D/V/SO