IT Field Service Technician
Job in
Tolleson, Maricopa County, Arizona, 85353, USA
Listed on 2026-08-07
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Computer Repair / Support
Job Description & How to Apply Below
Field Service Technician – IT
The Field Service Technician – IT provides hands‑on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure‑related issues in a fast‑paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross‑functional IT teams.
Key Responsibilities- Provide on‑site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Perform Active Directory administration tasks
- Support Windows 11 and Microsoft 365 environments
- Provide limited support for corporate mobile devices
- Troubleshoot Cisco VPN and Citrix issues
- Provide remote support using tools such as Log Me In
- Perform device imaging and deployment (USB/PXE)
- Maintain asset inventory and documentation
- Support printer and IP telephony systems
- Coordinate hardware ordering and deployment
- Manage and update tickets in Service Now
- Assist with IT projects and Smart Hands support
- Associate’s Degree in IT or relevant field.
- 1+ year hardware support experience
- 1+ year in‑person, customer‑facing IT support
- Strong troubleshooting and communication skills
- Manage incoming requests through ticketing system among team
- Experience using Service Now to manage assigned tickets
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
- Ability to lift and move equipment up to 40 pounds
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
- Deliver excellent customer service
- Adhere to all service management principles, processes, and guidelines
- Interact professionally with customers, peers, managers, and SMEs
- Take ownership of follow‑ups and communicate progress consistently
- Demonstrate strong communication, technical knowledge, organization, and multitasking skills
- Provide timely and effective resolution/fulfillment of requests
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