TEST- Human Services Assistant - Customer Service

TEST
- Human Services Assistant - Customer Service (Administrative) About This Job

The Human Services Technician plays a vital role in supporting individuals and families within our community. This position directly impacts client well-being by providing essential support, resources, and guidance. You act as a crucial link, connecting clients to the services they need and empowering them to achieve greater stability and independence. Your work is fundamental to our mission of fostering a supportive and thriving environment for all.

• Conducts Needs Assessment to identify and evaluate the specific challenges and requirements of each client, ensuring tailored support plans.
• Manages Client Intake processes efficiently, collecting comprehensive information and accurately documenting client profiles to initiate services.
• Applies Cultural Competency in all interactions, demonstrating sensitivity and respect for diverse backgrounds, beliefs, and experiences to build trust and rapport.
• Ensures HIPAA Compliance by strictly adhering to all privacy regulations and maintaining the utmost confidentiality of client information and records.
• Upholds Ethical Conduct in every aspect of the role, maintaining professional boundaries, integrity, and accountability in client and organizational interactions.
• Utilizes De-escalation Techniques effectively to manage and resolve challenging or tense situations, promoting a safe and calm environment for clients and staff.
• Engages in Problem-Solving to address client barriers and find practical solutions, navigating complex service systems and advocating for client needs.
• Provides direct support and guidance to clients, assisting them in accessing community resources and navigating service pathways.
• Maintains accurate and timely documentation of all client interactions, progress, and service delivery.
• Collaborates with internal teams and external partners to ensure coordinated and comprehensive client care.

Possesses an Associate's degree in Human Services, Social Work, Psychology, or a related field.

Demonstrates at least one year of experience working directly with vulnerable populations or in a human services environment.

• Applies strong understanding of Needs Assessment principles and practices.
• Executes proficiently in Client Intake procedures and data management.
• Exhibits high level of Cultural Competency and sensitivity.
• Adheres strictly to HIPAA Compliance standards and client confidentiality.
• Practices consistent Ethical Conduct and professional boundaries.
• Employs effective De-escalation Techniques in various situations.
• Possesses excellent Problem-Solving and critical thinking abilities.
• Communicates clearly and empathetically, both verbally and in writing.
• Organizes tasks and manages time effectively to prioritize client needs.
• Works collaboratively within a team environment and with external agencies.

• Holds a Bachelor's degree in Human Services, Social Work, or a related field.
• Possesses relevant certifications in crisis intervention or case management.
• Is bilingual, with proficiency in Spanish or another language prevalent in the community.

• Works primarily in an office setting, with occasional travel to client homes or community locations.
• Sits, stands, and walks for extended periods throughout the workday.
• Lifts and carries light objects (up to 15 pounds) such as client files or resource materials.
• Navigates potentially emotionally challenging situations with resilience and professionalism.
• Operates standard office equipment, including computers and phones.