Associate Director, Product Operations

About the Role

We are seeking a highly strategic and organized Associate Director Product Operations to oversee complex programs across Johnson Controls’ Open Blue product portfolio, including but not limited to Equipment Performance, Net Zero, Workplace, Central Utility Plant, Companion, Employee, Insights, End-to-End Optimization and emerging agentic AI initiatives. This role is the operational anchor of our portfolio, ensuring seamless execution, customer satisfaction, and cross‑functional alignment.

• Program Leadership & Execution: Lead the delivery of complex, multi‑product customer programs across the Open Blue suite. Ensure programs are executed on time, within scope, and aligned with strategic objectives. Manage dependencies, risks, and escalations across product lines and functions.
• Customer Engagement & Success: Act as the primary point of contact for customer success teams, ensuring timely resolution of queries and proactive communication with the relevant product teams. Build strong relationships with key customer stakeholders to ensure satisfaction and long‑term engagement. Support onboarding, rollout, and adoption of Open Blue solutions across customer environments.
• Commercial Support & RFP Management: Collaborate with Commercial teams to respond to RFPs, RFIs, and other customer procurement processes. Coordinate input from product, engineering, UI/UX, AI and delivery teams to ensure accurate and compelling proposals. Track and manage proposal outcomes and feedback to inform future responses.
• Integrated PI Planning & Cross‑Portfolio Coordination: Lead and facilitate integrated PI planning across product, engineering, AI, and UI/UX teams. Ensure alignment of objectives, timelines, and resources across all Open Blue products. Drive transparency and collaboration across teams to support shared goals and delivery milestones.
• Financial Oversight & Portfolio Health: Track and report on financial performance across the product portfolio, including profitability, pipeline, and cost‑to‑serve. Partner with finance and product leadership to ensure programs are commercially viable and aligned with strategic growth targets. Support forecasting, budgeting, and resource allocation across the portfolio.
• Portfolio Evolution & AI Integration: Partner with product and AI leadership to support the transition from legacy systems to GenAI‑powered, AI‑native platforms. Ensure program delivery frameworks are adaptable to evolving technologies and customer expectations. Contribute to strategic planning and roadmap alignment across the AI‑enhanced portfolio.

• 15+ years of experience in program or product management, preferably in enterprise SaaS or smart building technologies.
• Proven success managing complex, multi‑stakeholder programs across product and engineering teams.
• Familiarity with Open Blue or similar smart building platforms.
• Strong understanding of customer success, commercial processes, and enterprise delivery models.
• Experience with PI planning, agile methodologies, and cross‑functional coordination.
• Financial acumen with experience in tracking profitability, pipeline, and cost metrics.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Preferred: Experience supporting RFPs and working closely with commercial teams.
• Preferred: PMP, Agile, or other relevant certifications.
• Preferred: Background in sustainability, IoT, HVAC equipment, workplace experience platforms, and enterprise software delivery.

• Salary Range: $141,000 - $237,000 (subject to education, experience, skills).
• Competitive bonus plan.
• Competitive benefits package.

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.