Service Dept Customer Service
Listed on 2026-04-30
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Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Admin Assistant
Benefits
- PTO - Paid Time Off
- Life & Voluntary Life Insurance
- Positive & Collaborative Work Environment
- Short & Long Term Disability
- Medical, Dental & Vision
- 401(k) Matching (after 6 months of employment)
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace of mind for our customers.
To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.
We are looking for a great Full Time Customer Service Rep to join our team!
Essential Duties and Responsibilities- Full-time, 9:00 AM - 6:00 PM, Monday to Friday (+some Saturdays)
- Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
- Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
- Assist with administrative tasks such as data entry, filing, and document preparation
- Provide minor technical support for customers w/generators & monitor service and system set-ups
- Provide general support to customers, co-workers and management
- Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
- Familiarity with phone etiquette and customer service principles
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets
- Experience with Quick Books or other accounting software is a plus
- Ability to maintain confidentiality and handle sensitive information with discretion
- Must be dependable & punctual
Pay will be commensurate by experience
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