Bilingual Customer Service Representative

Overview

Join Texas One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you ll have the unique opportunity to engage directly with customers, solving their insurance-related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base.

Experience a competitive salary range from $42,600 to $92,000 annually, reflecting your contributions and dedication to our mission.

This role not only emphasizes customer-centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today!

With over a decade of industry experience, Texas One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs. We recognize that every driver is different. That s why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection-at the best possible price.

At Texas One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we re always just a call or click away. Our Mission We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we re with you every step of the way.

As a Bilingual Customer Service Representative at Texas One Insurance, each day offers fresh challenges and rewarding interactions. You ll kick off your morning by checking emails and voicemails before diving into assisting clients—addressing inquiries about policies, processing changes, and managing claims in both English and Spanish. Whether you re fielding calls or welcoming walk-in customers, your role is pivotal in ensuring every client feels informed, supported, and valued.

Collaboration with our agents is essential, as you work together to provide exceptional customer service. Whether helping a client understand their coverage or offering reassurance after an accident, you become the friendly voice they trust. This fast-paced environment demands excellent communication and empathy, making it a fulfilling opportunity for those who thrive on teamwork and compassion.

• Strong communication abilities in both English and Spanish to convey information clearly and effectively.
• Empathy and compassion to address client concerns, especially in stressful situations.
• Problem-solving skills to resolve issues while maintaining high customer satisfaction.
• Interpersonal skills to build rapport with clients and collaborate with team and agents.
• Customer-centric mindset to ensure clients feel informed and valued throughout their insurance journey.
• Flexibility and adaptability in a fast-paced environment to meet varied role demands.

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!