Collections Coordinator

Collections Coordinator

Tomball, TX
$18–$20 per hour DOE
Full-Time | Monday–Friday 8:30am to 5:30pm

Connect Staffing is seeking an experienced Collections Coordinator for a growing company in the backup power and home services industry. We are specifically seeking candidates with strong/high-volume collections experience, preferably within a third-party collections agency environment.

The ideal candidate will have experience managing delinquent accounts, negotiating payment arrangements, handling difficult collection conversations professionally, and consistently meeting collection goals in a fast-paced environment.

• Manage delinquent accounts ranging from 30 to 120+ days past due
• Conduct high-volume outbound collection calls, emails, and follow-up communications
• Negotiate payment arrangements and settlement agreements
• Monitor payment plans and ensure timely follow-up on outstanding balances
• Maintain accurate documentation of collection activity and customer communication
• Review account history and payment trends to determine collection strategy
• Identify and elevate high-risk or non-responsive accounts when necessary
• Perform skip tracing activities to locate customers with outdated information

• Handle difficult customer conversations professionally and effectively
• Maintain strong customer service while resolving past-due accounts
• Resolve account disputes and payment-related concerns in a timely manner
• Communicate clearly and professionally with customers and internal departments

• Minimum 2+ years of heavy collections experience required
• Third-party collections agency experience strongly required
• Experience managing high-volume collection accounts and outbound calls
• Strong negotiation, communication, and conflict-resolution skills
• Ability to work independently and meet collection goals/KPIs
• Comfortable working in a fast-paced environment
• Proficient in Microsoft Office and computer systems
• Reliable, professional, and detail-oriented