Customer Service Representative

Benefits:

• PTO - Paid Time Off
• Life & Voluntary Life Insurance
• Positive & Collaborative Work Environment
• Short & Long Term Disability
• Medical, Dental & Vision
• 401(k) Matching (after 6 months of employment)
• 401(k)
• Paid time off
• Training & development

We are looking for a great Full Time Customer Service Rep to join our team!

• Full-time, 9:00 AM - 6:00 PM, Monday to Friday (+some Saturdays)
• Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
• Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
• Assist with administrative tasks such as data entry, filing, and document preparation
• Provide minor technical support for customers w/generators & monitor service and system set‑ups
• Provide general support to customers, co‑workers and management

• Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
• Familiarity with phone etiquette and customer service principles
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets
• Experience with Quick Books or other accounting software is a plus
• Ability to maintain confidentiality and handle sensitive information with discretion
• Must be dependable & punctual

Pay will be commensurate by experience

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.