HVAC Customer Service

Job Title: HVAC Customer Service Representative

Work Hours: 8:00AM to 5:00PM Monday-Friday or as necessary

Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.

• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Help less experienced representatives understand our Brand, Policy and procedures

• Education and Experience
  • High school diploma or equivalent
  • 2-5 year experience in a customer service environment
  • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
• Key Competencies
  • Honesty and integrity
  • Excellent customer service skills
  • Ability communicate empathy
  • Critical Thinking and Problem solving
  • Detail oriented
  • Adept learner
  • Able to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
  • Advanced Knowledge of Successware
    21 a plus
  • Excellent written and verbal communication skills
• Physical Requirements
  • Must be able to sit for long periods of time
  • Must be able to work varying shifts including days, nights, and weekends.

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.