Senior VFD Technician

Senior Field Service Engineers are responsible for ensuring the end-to-end safety, quality and performance of Paradigm Controls projects across the US. This includes performing startups, commissioning preventative maintenance, corrective maintenance, and periodic supervision of small crews. Field service engineers are also expected to support start up and commissioning efforts of all MV / LV VFD’s and Switchgear.

• Provide top level service to PCTX customers that will ensure repeat business and total customer satisfaction.
• Train and mentor entry level, field service drive technicians in interpreting the test data taken from the industrial equipment testing.
• Make recommendations to the corrective actions that need to be taken.
• Responsible for taking the lead on some of the larger, more complicated projects that we perform daily.
• Secure new business opportunities, as they arise.
• Gather information on customer future for return business and sales opportunities.
• Provide recommendations/ solutions for client’s future.
• The Senior field service drive technician is required to have four-year degree in an electrical related program, as well as 4 to 6 years as a field service drive technician. The senior drive technician must exhibit working knowledge of advanced Electrical theory.
• Adhere to PCTX’s current safety and quality standards
• Complete all site documentation in in a timely manner; including but not limited to, weekly time sheets, signed service and repair orders, expense reports and field reports.
• Provide regular and clear communication regarding work schedule to Field Service Coordinator, Field Service Project Manager and Field Service Manager.
• Maintain flexible work hours, which will include over time and periodic weekend support
• Comply with Paradigm Controls standard operating procedures, documentation processes, safety processes and protocols.
• Coordinate with Paradigm Controls Project management, customers, vendors, and labor support in a professional and customer centric manner.
• Able to work in different roles from supporting warranty, to acceptance testing, to overseeing small crews on installation projects and start up / commissioning.
• Able to perform start up and commissioning services on Toshiba MV & LV VFD’s.

• Must have a working knowledge of Toshiba MV & LV variable frequency drives
• Proficient in troubleshooting complex electrical systems
• Working knowledge of performance testing on Paradigm Controls provided equipment and components, including but not limited to; insulation testing (megger testing), Ductor, Hi Potential testing, torque tests and mechanical / functional testing.
• Perform regular inspections of any issued vehicle or calibrated equipment/tools.
• Demonstrate advanced ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers.
• Proficient in the art of writing accurate and complete test reports, project summaries and can explain most of the system anomalies found.
• Working knowledge of the following: ANSI IEEE device function numbers; ampacities of electrical conductors in switch gear applications; electrical air and surface creepage clearance requirements. Working knowledge of the following test equipment:
  Hi Pot, DLRO, TTR, EZ CT, Multi – Meter, Dial Caliper.
• Proficient with the use of various hand tools and mechanical adaptability.
• Must have accelerated verbal and written communication skills.
• Proficient in advanced electrical trouble shooting.
• Proficient in AC / DC switch gear and components.
• Proficient in startup and maintenance testing Medium Voltage VFD.
• Proficient in startup and maintenance testing Low Voltage VFD. Advanced working knowledge of power systems.
• Willing to attend in – house and out-side training.
• Demonstrate advanced ability to read and interpret three lines, one lines and control schemes.

• BS Degree required
• 4-6 years’ experience in field service environment.
• 3 + years’ experience with Toshiba LV / MV variable frequency drive.

Attention to detail, ability to multi-task, prioritize, be a team player, and a problem solver are all necessary for this position.