Client Technologies Technician Job Tomball area,Texas USA,IT/Tech

Position: Client Technologies Technician I

Purpose and Scope

The Client Technologies Technician I will be responsible for supporting services including audio/video, mobile technologies, and printers. Will consult with customers (staff, faculty, students, and campus visitors) regarding repairs, troubleshooting, and upgrades. The Client Technologies Technician I will assist College faculty, staff, and students with the use of information technology via printed or web‑posted material, telephone, e‑mail, and/or in person. Perform a variety of computer and/or AV support activities and work closely with teams within OTS and across the entire OTS organization.

This position is a member of a 24/7/365 global department.

Essential Job Functions

Provide desktop and AV Support to all Faculty, Staff, and students;
Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments

Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies

Diagnose, resolve, report, and track PC and/or AV Campus, Centers, and System Office hardware and software problems

Troubleshoot technical issues and perform diagnostic analyses to determine problem root cause

Provide customer support through on site diagnosis, group training, software or hardware problem resolution, and analysis of existing documentation, etc.

Monitor Tek Manager to ensure all Projectors and AV Podium/carts are working properly

Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner

Maintain Maintenance Schedule to perform semester Room Checks

Work with OTS team members to improve user experience

Deploy lab environment computers and maintain software development and hardware changes to fit class needs

Responsible for other reasonable, related duties as assigned

Knowledge,

Skills and Abilities

Understanding of Windows and Mac operating systems
Must have strong customer service orientation
Ability to explain technical subjects to non-technical as well as technical customers
Ability to lift up to 50 pounds without assistance
Ability to troubleshoot problem components and prioritize them; draws on experience and knowledge of available resources (manuals, colleagues, vendors, etc.) to find solutions
Demonstrated ability to suggest ways to improve team's work methods and procedures
Ability to seek input from others and actively invites them to review his/her work or ideas at draft stage
Ability to share relevant information with team members and/or customers that may be affected; actively participates in informal or formal group problem solving with regard to immediate issues
Demonstrated decision making guided by general instructions and practices requiring interpretation
Ability to meet established deadlines and work standards
Ability to guide others in carrying out routine task and help team members and/or customers think through alternatives and choices
Ability to seek opportunities and set some goals for own development

Physical Abilities

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

Work Schedule and Conditions

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows or Mac environments, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed both indoors in a climate‑controlled office environment and outside in non‑climate controlled areas
May regularly travel to different LSC locations
May be fully reassigned to other LSC locations if necessary
May need to work weekends and outside of core business hours if necessary

Required Qualifications

High school diploma or GED and at least 1 year of prior experience

Preferred Qualifications

Associate degree
2 years of related work experience
Experience working…