Assistant General Manager

## Assistant General Manager Apply locations:
Tomball, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
JR103553#
** CINÉPOLIS CAREERS
** Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

** AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
** Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!#
** JOB DESCRIPTION
** FLSA STATUS:
Exempt

TITLE:

Assistant General Manager  DEPARMENT:
Operations

LOCATION:

Theater  SUPERVISORY RESPONSABILITY    YES

REPORTS TO:

General Manager

JOB SUMMARY  The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to:
Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES People  
• Assists the General Manager in hiring hourly and exempt staff; provides on-the-job training, feedback, and coaching sessions  
• Ensures employee adherence to company policies and procedures in partnership with HRBP  
• Supervise day-to-day activities of multiple hourly staff members  
• Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions  
• Enforce Cinepolis values to other employees  
• Attend and participate in Regional and Head office meetings and training Process  
• Assigns work tasks and activities, prepare weekly schedules through Hot Schedules, and ensures all shifts are covered  
• Assists the General Manager with the implementation and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)  
• Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)  
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions  
• Manages and supervises the In-Seat Dining process and guest experience  
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues  
• Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning Customer  
• Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image  
• Assists with the implementation of SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction  
• Proactively addresses guest service complaints and feedback through customer service platform Financial  
• Ensures sales and revenues maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue  
• Assists with employee’s schedule so it is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven  
• Responsible to follow company financial and cash management processes and policies  
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE
• Bachelor’s Degree in Hospitality, Management or related…