Director, Global Operations

Job Overview

The Director of Global Operations for Nikkiso Cryogenic Services (NCS) is responsible for leading and optimizing global operational activities working through the regional Business Line Managers, service centers, field services, supply chain, and other aftermarket service functions. The Director will work through regional teams to drive alignment, accountability, standardization, and continuous improvement while supporting NCS’s commitment to safety, quality, technical excellence, and customer service.

At Nikkiso, you'll have the opportunity to shape the future of a growing global service organization supporting some of the world's most critical industries. You'll work alongside talented professionals, influence strategic business decisions, and lead initiatives that directly impact customer success, operational performance, and company growth.

We offer:

• A highly visible global leadership role
• Opportunity to influence operational strategy worldwide
• Collaborative and entrepreneurial culture
• Commitment to safety, innovation, and continuous improvement
• Professional growth and leadership development opportunities

Essential Functions/Responsibilities

• Collaborate with all internal Product Companies and regional teams to deliver a world-class, consistent, and customer-focused service experience across all global markets.
• Drive operational consistency and standardization while supporting regional business requirements, local regulations, and customer expectations.
• Foster collaboration, communication, and strategic alignment among regional Business Line Managers, Service Managers, and operational leadership teams.
• Lead Lean, Six Sigma, and continuous improvement initiatives focused on operational excellence, efficiency, quality improvement, and cost reduction.
• Support regional revenue growth objectives by identifying operational bottlenecks, improving resource utilization, and removing barriers that impact service execution and customer satisfaction.
• Establish and maintain operational governance, accountability frameworks, standardized procedures, and performance expectations across all service organizations.
• Develop, implement, and continuously improve Global Service Operations strategies aligned with organizational goals and long‑term business objectives.
• Monitor regional operational KPI performance and partner with regional leadership teams to develop corrective actions and continuous improvement plans to achieve targets.
• Ensure consistency in service delivery, customer support standards, and operational execution across all regions and service locations.
• Champion and reinforce Nikkiso’s safety‑first culture by promoting compliance with all safety policies, procedures, and best practices across global operations.
• Provide operational support for global service, repair, maintenance, and aftermarket activities to ensure timely and high‑quality customer support.
• Develop and implement standardized procedures, workflows, and best practices that drive consistency, operational efficiency, and scalability across the global service organization.
• Identify and implement process improvements that increase productivity, reduce operational costs, improve product and service quality, and enhance overall business profitability and margins.
• Collaborate closely with cross‑functional teams, including Engineering, Sales, Supply Chain, Operations, and Product Companies, to ensure effective execution of strategic and operational initiatives.
• Partner with regional field service leadership to develop workforce planning strategies, including hiring, mobilization, training, and customer support readiness.
• Work collaboratively with regional service centers to ensure repair and maintenance activities are completed on schedule and operational bottlenecks are resolved promptly.
• Maintain strong working relationships with key internal stakeholders, including aftermarket centers, product companies, regional leadership teams, and executive management.
• Respond to escalated customer issues with urgency and professionalism, coordinating internal resources to drive timely resolution and customer…