District Service Manager (CMD-508

Position: District Service Manager (CMD-508)
Job purpose

Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Duties and responsibilities

Adheres to and utilizes the established Service Department management operating system for assigned work Measures productivity

Increases output, evaluates performance and tracking mileage

Develops and maintains a training program for all Service Department employees

Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis

Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs

Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory

Maintains close contact and good relations with customers, may include onsite visits

Administers safety program in accordance with existing company, state and federal guidelines

Conducts a monthly safety meeting and completes required reports

Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program

Performs other duties or functions as requested by Management Promote positive and professional relationships with all company personnel and between its’ divisions.

Perform other duties as assigned

Qualifications GED or High School Diploma Must have a minimum of 3 year(s) previous supervisory experience of service personnel

Knowledge, Skills, and Abilities Must meet goals and objectives set forth by the company

Must have the ability to work flexible hours and days

Must be proficient with Windows base environment. (Microsoft Word, Excel, Power Point, Access and Outlook)
Must be dependable and able to work independently

Must maintain good client relations

Must maintain professional attitude

Must maintain professional appearance

Must have the ability to travel and stay overnight (as necessary)
Must have the ability to supervise and motivate others

Must have the ability to effectively evaluate others

Must promote and maintain a clean, neat and safe work environment

Must able to protect the company assets and interest

Working Conditions:

Typical hours of work Monday through Friday; 8:00 a.m. to 5:00 p.m.Weekend hours as necessary.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En EspanolWPI es una instituci n EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomacion genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
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