PBX Operator

Job Summary And Qualifications

The PBX Operator is responsible for ensuring that all visitors (patient, family, physician) are greeted either in person or on the telephone in a respectful, friendly and prompt manner. The position provides information about patient’s location, answers questions about the facility, provides maps and directions to visitors. The position efficiently and courteously processes all incoming, outgoing and internal hospital calls received at the PBX panel, and answers questions about the hospital.

The position efficiently receives and follows notification processes for all Emergency Response Codes.

• Communicate verbally via telephone
• Communicate verbally in a face-to-face situation
• Communicate in written form
• Communicate and convey detailed or important instructions to other workers accurately, loudly, or quickly
• Inspect machinery, office equipment, and/or medical equipment
• Solve problems requiring interpretation
• Utilize reasoning and problem-solving skills
• May be exposed to infections and contagious diseases
• Occasionally exposed to radiation hazards
• Exposed to housekeeping/cleaning agents/chemicals
• Occasional exposure to unpleasant patient or unit environment
• Contact with patients under wide variety of circumstances
• May be exposed to/occasionally exposed to patient elements
• Exposed to unpleasant elements (accidents, injuries and illness)
• Subject to varying and unpredictable situations
• Subject to long irregular hours
• Handles emergency or crisis situations
• Subject to many interruptions
• Occasional pressure due to multiple calls and inquiries
• Handles absentee replacement on short notice

No travel required. No experience required.

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.