Customer Care Specialist - Tomball

At GoTextbooks, we are passionate about education and dedicated to providing students and educators with the resources they need to succeed. Our warehouse is a critical part of our operation, ensuring that textbooks are stored, managed, and delivered efficiently. We are always looking for motivated individuals to join our team and contribute to our mission.

We're looking for enthusiastic and dedicated individuals to join our team. If you’re looking for a dynamic work environment and an opportunity to make a difference, this is the perfect opportunity for you!

Hourly Rate: $21.64/hour
Location: Tomball Campus Bookstore

Are you passionate about providing top-notch customer service in a dynamic campus environment? Do you enjoy working in retail while helping students, faculty, and staff have an exceptional shopping experience? Join our team as a Customer Care Specialist at the campus bookstore and apparel shop!

As a Customer Care Specialist, you will play a vital role in ensuring seamless store operations, maintaining inventory accuracy, and supporting merchandising efforts to drive sales. If you're a proactive problem solver with strong communication skills, we want to hear from you!

Key Responsibilities:
Store Operations:

• Oversee daily opening and closing procedures, ensuring adherence to security protocols and company policies.
• Maintain a clean, organized, and visually appealing store environment.

Customer Service:

• Provide a welcoming, professional experience to all customers, assisting with product inquiries, in-store and online order placements, and purchases.
• Promptly address customer concerns, escalating complex issues to store management as needed.
• Stay informed on promotions, store policies, and product offerings to ensure accurate customer assistance.

Inventory Management:

• Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
• Monitor inventory levels regularly and notify management of potential stock shortages.
• Participate in inventory audits and comply with company standards for stock handling.
• Collaborate with store management on merchandising strategies to enhance product displays.
• Implement visual merchandising guidelines, refreshing displays to align with seasonal trends and promotions.
• Identify opportunities for promotional items and clearance sales to maximize revenue.
• Support and guide team members to ensure smooth operations and high levels of customer service.
• Foster a positive, team-oriented work environment that encourages initiative and continuous improvement.

Qualifications:

• Previous retail or customer service experience (campus store experience preferred).
• Strong communication and interpersonal skills focused on customer satisfaction.
• Attention to detail in inventory management and visual merchandising.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work varied shifts, including weekends and evenings.

Physical Requirements:

• Ability to stand/walk for extended periods (up to 8 hours).
• Frequently lift and carry items weighing up to 25 lbs., with occasional lifting of up to 50 lbs.
• Ability to bend, squat, reach, and climb ladders as needed.
• Manual dexterity for handling inventory and using POS systems.
• Ability to perform repetitive tasks like typing or scanning items.

Why Join Us?

• Competitive hourly wage: $21.64/hour
• Opportunities for growth and career development in a vibrant campus environment
• Be part of a collaborative and energetic team
• Enjoy working in a space that values excellent customer service and teamwork

Ready to join the team? Apply now to become a Customer Care Specialist and make an impact at the Bookstore!

• Dynamic Work Environment
  :
  Our warehouse is a fast-paced, collaborative environment where every team member plays a crucial role.
• Growth Opportunities
  :
  We believe in promoting from within and providing opportunities for career advancement.
• Competitive Benefits
  :
  We offer full-time employees a comprehensive benefits package, including health insurance, paid time off, and more.
• Commitment to Excellence
  :
  We pride ourselves on our commitment to quality and customer satisfaction. Join us and be part of a team that strives for excellence every day.